FAQ
Shipping FAQ
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at: info@artessie.com
Q. Where do you ship from?
A. We ship from a Local production in 130+ production hubs in 28 countries means that you gets orders faster while reducing costs, waste, and carbon emissions.
Q. How long will it take for my items to arrive?
A. It will usually take 5-8 business days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.
Q. How long will it take to dispatch the order?
A. It will take usually up to 3 business days, while, in peak times, it may take up to 5 business days to dispatch.
Q. Do you ship Worldwide?
A. Yes , We want the whole world to enjoy our products!
Q. Is shipping really FREE?
A. YES! We offer completely FREE shipping on ALL our products!
Q. Where is your company located?
A. Our company's headquarters are located in the USA, while we using 130+ production hubs in 28 countries
Q. Which currency will I be charged in?
A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to sales@artessie.com
Q. How can I pay?
A. We accept Paypal and all Major Credit Cards: Visa, Mastercard, Discover, Amex.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
How do I track my order?
Our shipping FAQ is designed to make order tracking simple and stress-free. Once your order has shipped, you will receive a confirmation email with a tracking number and a link to the carrier’s website. You can use this information to follow your package in real time from our warehouse to your delivery address. Tracking updates may take a few hours to appear after the shipping label is created, so a short delay is normal. If your tracking status has not changed for several days, our support team can help check the latest shipment details for you.
What shipping options are available?
We offer shipping options that are built to fit different needs, whether you want the lowest cost or the fastest delivery. Standard shipping is usually the most affordable choice, while expedited shipping is available for customers who need their order sooner. At checkout, you will see the available methods, estimated delivery dates, and any related shipping fees before you place your order. Delivery times can vary based on your location, order size, and carrier service. This helps you choose the best option with full visibility and fewer surprises during the checkout process.
How long does shipping usually take?
Shipping times depend on the destination, the selected service, and whether the item is in stock when you place your order. In most cases, standard delivery takes a few business days, while faster services may arrive sooner. Please note that processing time and carrier transit time are both part of the total delivery timeline. Weekends and holidays can also affect arrival dates. If your package is delayed due to weather, high order volume, or carrier issues, you may notice longer transit times than expected. We always aim to provide accurate estimates so you can plan ahead with confidence.
What should I do if my package is missing or delayed?
If your package seems delayed or missing, the first step is to review your tracking information for the most recent update. Sometimes a shipment is marked as delayed while still moving through the carrier network. It is also a good idea to check your delivery address, mailbox, porch, and any secure drop-off area. If the tracking shows “delivered” but you have not received the package, contact the carrier and our customer support team as soon as possible. We will help investigate the issue and guide you through the next steps so your order can be located or resolved quickly.