Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at: info@artessie.com

Q. Where do you ship from?
A. We ship from a Local production in 130+ production hubs in 28 countries means that you gets orders faster while reducing costs, waste, and carbon emissions. 

Q. How long will it take for my items to arrive?
A. It will usually take 5-8 business days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.

Q. How long will it take to dispatch the order?
A. It will take usually up to 3 business days, while, in peak times, it may take up to 5 business days to dispatch.

Q. Do you ship Worldwide?
A. Yes , We want the whole world to enjoy our products!

Q. Is shipping really FREE?
A. YES! We offer completely FREE shipping on ALL our products!

Q. Where is your company located?
A. Our company's headquarters are located in the USA, while we using 130+ production hubs in 28 countries

Q. Which currency will I be charged in?
A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to sales@artessie.com

Q. How can I pay?
A. We accept Paypal and all Major Credit Cards: Visa, Mastercard, Discover, Amex.

Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!

Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?
A. For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.