Return Policy

Return Policy

30 Days Return  Policy - 100% Money Back

If you do not like the item and want to return the item, please contact us : info@artessie.com

We provide 30 days return policy. Within 30 days of order received, just send the item back to us.  We will fully refund.

Damaged/ Fault/ Incorrect Order 

If you have discovered our fault, please take pictures of the defected, or wrong case sent to you and attach them to the initial email with an explanation. Once we receive your email and verify the issue, we will get a replacement sent to you right away. 

Order Not Received

If your item has not arrived within 20 days after you placed your order, please contact : info@artessie.com and we will promptly take care of you.  

Refunds/Cancellations

Please contact us : info@artessie.com immediately, if you want to cancel the order. 

There are no cancellations if your order has been fulfilled.

If your order with us doesn’t arrive at the correct shipping address provided to us and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid,  or we will gladly replace the item for you.

Order Modifications or Cancellation

After your order has been placed, you have 48 hours to contact info@artessie.com and request order modifications, change of address, or a cancellation. After 48 hours, your order has already been placed in production and can no longer be modified.

 

Overview of Our Return Process

 

 

Our return policy is designed to make the return process simple, fair, and easy to understand. If you are not fully satisfied with your purchase, you may be eligible to return items within the allowed return window, as long as they meet the stated conditions. We recommend reviewing your order as soon as it arrives so you can check the item, packaging, and accessories. A smooth return starts with keeping your receipt or order confirmation and following the steps outlined below. Our goal is to help customers shop with confidence while keeping the process quick and transparent.

 

 

Eligibility and Return Conditions

 

 

To qualify under our return policy, items must usually be unused, in original condition, and returned with all packaging, tags, and accessories when applicable. Certain products may not be eligible for return, such as final sale items, opened personal care products, or items damaged through normal wear and tear. If your product arrived defective or incorrect, please contact support as soon as possible so we can review the issue and provide the next steps. We may request photos, order details, or other information to help process your request. Clear communication helps us resolve returns faster and more accurately.

 

 

How to Start a Return

 

 

Starting a return is straightforward. First, contact our customer service team with your order number and the reason for the return. Once your request is reviewed and approved, you will receive instructions on how to send the item back. In some cases, a return label may be provided, while other returns may require shipping through your preferred carrier. Please pack the item carefully to avoid damage during transit. We strongly suggest using a trackable shipping method, since we cannot guarantee refunds for items that are lost before reaching us. Following the return instructions closely helps prevent delays.

 

 

Refunds, Exchanges, and Processing Time

 

 

After we receive and inspect your return, we will confirm whether a refund or exchange can be issued based on our return policy. Approved refunds are typically processed back to the original payment method within a reasonable time, though the exact timeline may depend on your bank or card provider. If you requested an exchange, we will work to send the replacement item once the returned product is approved. Shipping fees, restocking fees, or non-returnable item restrictions may apply in some cases and will be explained during the process. Our team is here to make sure every return is handled clearly and professionally.