Returns & Refunds

Returns & Refunds

At ARTESSIE, every aluminum wall art print is made to order. We want your artwork to arrive in excellent condition, and we're here to help if something goes wrong.

🎨 Made-to-Order Artwork & Change-of-Mind Returns

Because each aluminum print is produced specifically after an order is placed, we do not generally accept returns or exchanges for a change of mind, such as choosing a different artwork or size after purchase. Our production partner does not provide a physical return address for routine returns.

This policy does not limit any cancellation, withdrawal, return, refund, or other rights that apply under the consumer-protection laws governing your purchase. Where the law requires a return or cancellation, we will provide the appropriate instructions and remedy.

📦 Damaged, Defective or Incorrect Artwork

If your print arrives damaged, defective, or different from what you ordered, please email info@artessie.com as soon as possible, preferably within 30 days of delivery. Include:

  • Your order number
  • A description of the issue
  • Clear photos of the artwork and the problem
  • Photos of the outside and inside packaging, if available

We will review your claim with our fulfillment partner. For verified production or delivery problems, we will arrange an appropriate remedy, such as a replacement or refund, in accordance with our quality procedures and applicable law. You will not be required to pay for a replacement provided to remedy a verified production defect.

Minor differences between screen previews and printed colors can occur and do not necessarily indicate a defect.

🚚 Lost or Missing Orders

If your artwork has not arrived by the estimated delivery date, please check the tracking information and contact us at info@artessie.com. We recommend reporting a suspected lost shipment promptly and, where possible, within 30 days after its estimated delivery date so we can investigate with our shipping partner.

If tracking says “delivered” but you cannot locate the package, please check your delivery area and contact the carrier, then let us know so we can review the circumstances. We will provide any remedy required by applicable law.

✏️ Order Changes & Cancellations

Our artwork enters production quickly. If you need to correct an address, change an item, or request cancellation, contact us immediately at info@artessie.com.

We can attempt changes or cancellation only while the fulfillment process still permits them. Once production has begun, changes may not be possible. This does not affect any mandatory cancellation or refund rights under applicable law.

💳 Approved Refunds

When a refund is approved, ARTESSIE will arrange payment back to the original payment method where possible. Processing and posting times depend on your payment provider and any applicable legal deadlines. We will confirm the outcome and next steps by email.

🌍 Your Consumer Rights

Nothing in this policy excludes or restricts rights that cannot legally be waived, including rights relating to defective, misdescribed, or undelivered goods and any applicable statutory cancellation or withdrawal periods. Legal protections vary by destination and circumstances; a made-to-order product is not automatically exempt from every statutory return right.

💛 Need Assistance?

Please contact info@artessie.com or visit our Contact Us page. Include your order number so we can help promptly.

ARTESSIE — Art for a Brighter World.